Now Hiring - Account Manager - Performing Arts in Charlottesville, VA

Company Introduction

WorldStridesis the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The Performing Account Manager is a customer relationship and itinerary manager who owns a performing tour's success from the time of commitment through completion. The Performing AM is responsible for growing the value of each account by maximizing group size and profitability, improving customer retention rates, and providing superior customer service.A Performing AM builds and maintains a long-term relationship with Music Directors to coordinate group travel planning and provide high customer service and an unsurpassed tour product experience.A Performing AM specializes in working with Band, Choir, and Orchestra Directors from schools and community groups.

An ideal candidate has training in the performing arts, a network with music/theatre directors, and a passion for creating memories for kids' travel experiences.

Performing Account Manager Responsibilities:

• Create a strong relationship with each Music Director.
• Maintain communication with customers within set guidelines, and document all contacts. When necessary, phone contact can occur outside of normal working hours.
• Lead and direct customers through a detailed and proven promotional approach.
• Produce itinerary and specific tour plans for each group within appropriate time frame.
• Provide excellent external customer service by responding promptly to customer's inquiries, displaying proper phone and email etiquette, and being courteous.
• Properly set customers' expectations.
• Support the implementation of all incentive and promotional programs.
• Balance the customer's expectations with the company's fiscal goals.
• Maintain clear and comprehensive file records.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed toeducate and serve communities worldwide.Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides`is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging.All qualified applicants will receive consideration for employment without regard torace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Location: Preferred location is Charlottesville, VA with a hybrid work schedule: onsite Tuesday - Thursday, working from home Monday & Friday. Position is also open for remote work across the US, if not local.Quarterly officevisits are required.

What you'll need to be successful:

• Positive, solution-oriented attitude.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced, deadline-oriented, data-driven environment.
• Strong interpersonal skills – excellent verbal and written communication skills, with a clear and professional telephone demeanor.
• Keen attention to detail – must possess the ability to visually proof documents and work efficiently on a computer.
• Required to operate in a variety of public environments.
• Ability to balance customer service expectations with business considerations.
• Multiple years of proven excellence in a customer relationship management and/or customer service environment a plus.
• College degree preferred.
• Willingness to expand time commitment as necessary.